In order to obtain warranty service, you will need to contact us ahead of time in order to set up a return authorization. You can do so by e-mailing us at firstname.lastname@example.org or call (905) 477-5222 or 1-800-THUMPER (848-6737).
Thumper Online Customers – Extended Warranty
If the purchase was made directly from Thumper’s online store, store.thumpermassager.com and you have a valid order number with us, your warranty coverage includes shipping up to $20 each way for the full 2-year warranty period. This adds onto our standard warranty by also covering all shipping costs directly related to the repair or replacement of your unit. We may choose to provide the customer with a pre-paid label, or to reimburse the customer for out-of-pocket costs. Like the original warranty which is outlined below, this extended warranty provided to our online, direct customers, does not cover any damage other than that related to manufacturing defects. For a list of specific exclusions, please see the standard warranty policy below.
All Customers – Manufacturer Warranty
Thumper Massager Inc. warrants any Thumper® product to the original purchaser against defective materials or workmanship for normal use and service: For a period of 2 years from the original purchase date. Rechargeable Lithium Ion Batteries have a limited life expectancy, as their performance will decrease over time. As such batteries are only warrantied for a period of 12 months. This Thumper Massager product warranty does not apply to any item, which has (i) been subjected to misuse, neglect, accident or abuse; (ii) been wired, repaired or altered by anyone other than Thumper Massager Inc.; (iii) been improperly installed, stored, handled or maintained by anyone other than Thumper Massager Inc; (iv) not been used in accordance with the instructional booklet provided; (v) been subject to abnormal electrical voltages or currents or other abnormal environmental conditions; (vi) had its serial number(s) or dating altered or removed; or (vii) does not apply to expendable components such as fuses, drives, motor brushes and the like.
To obtain warranty service on your Thumper product, manufactured by Thumper Massager Inc. please contact our office prior to shipping for further warranty instructions. Your Thumper product will be repaired, adjusted and/or replaced, as Thumper Massager considers appropriate; your Thumper product must be returned for service along with proof of purchase showing purchase date. Units returned without proof of purchase will be repaired at service rates in effect at time of return. In event that the unit is replaced, the replacement unit will continue to have a warranty for the balance of the warranty term applicable to the original unit. When returning your Thumper product to the manufacturer under this Product warranty, purchaser must pre-pay shipping charges (inbound and outbound).
In case of manufacturing defect, Thumper Massager Inc. will cover shipping expenses inbound and outbound for the first 90 days after purchase, up to a limit of $20 each way.